Your Temperature-Sensitive Shipments Require Proactive Control

Your shipment of pharmaceutical drugs is heading to Israel today. The heat index there is expected to reach nearly 29 degrees Celsius (86 degrees Fahrenheit) and stay that way for the next few days.

But it’s absolutely critical your product maintains a temperature range of between 2 and 8 degrees Celsius. If not, the shipment could be compromised and deemed unusable. Hundreds of thousands of dollars are at stake — and possibly the well-being of patients waiting for the drugs.

You can avoid these complications — and the stress that goes along with it — by shipping your temperature-sensitive products with FedEx Custom Critical®.

Extra care for temperature-sensitive shipments
When you’re shipping temperature-sensitive products, you can rely on the Temp-Assure® suite of solutions from FedEx Custom Critical to get your shipment to its destination on time and in the required range of temperature.

We serve a diverse range of industries transporting many types of products, such as:

  • Pharmaceuticals
  • Medical devices
  • Computer equipment
  • Artwork
  • Museum artifacts

With FedEx Custom Critical services, you have access to direct, door-to-door delivery 24 hours a day, 365 days a year via air and ground services. Plus, you can request to add a full range of 24-hour secure services for your shipment.  

Proactive control and shipment monitoring
Our Temp-Assure suite of solutions uses high-tech temperature-control vehicles, containers and monitoring devices. In addition, a specialized quality management team can be dedicated to your shipment throughout its journey — from the planning stages before pickup to once it’s delivered.

Before loading your product into our temperature-controlled containers and onto our vehicles, we ask you to confirm its current temperature to ensure it is already in the desired temperature range. From that point on, you can be confident we’ll maintain your shipment’s environment at the required temperature range during transit.1

If the temperature inside the container exceeds or is at risk of exceeding the margins, we’ll immediately work to correct the issue and notify you of any issues along the way.

Ground service features
To ensure continued temperature control and security, your shipment travels alone in an exclusive-use vehicle. We can handle nearly any size shipment with our nationwide fleet, which includes:  

  • Tractor-trailers
  • Straight trucks
  • Sprinter vans

All of our vehicles come equipped with temperature-data recorders — the latest in temperature-control technology — and we regularly test them to ensure functionality and performance.

Temperature probes throughout the cargo box are connected to the recorder, which creates a real-time hard copy of the temperature history from front to back in the cargo area.  We can provide you with a data tape of the cargo’s temperature during transit for your compliance requirements.

The Qualcomm in-cab two-way communications and status-tracking system enables online tracking of the shipment’s location at every point along the way. The vehicles are also equipped with emergency alert capabilities and cargo lock-and-seal services.

Depending on your shipment needs, you can choose between two ground solutions: Temp-Assure®, and Temp-Assure Validated® with its additional features. For more information, go to the Temp-Assure Ground page of the FedEx Custom Critical website.  

Air service features
From pickup to delivery, your air shipment’s status is closely monitored by our management team and communicated to the FedEx® network.

First, your shipment is loaded onto a FedEx Express aircraft that can transport high-technology containers. These containers usually run by compressor-based motors or off blocks of dry ice to maintain even the most extreme temperatures and protect from heat or freezing.

Then, upon the shipment’s arrival at the airport or at customs, FedEx Express team members can check the temperature of the container and make any necessary adjustments.

This dedicated process is of particular value for international shipments. For instance, if your shipment is delayed at customs, our FedEx Express team is on hand to potentially plug in the container’s compressor to ensure the product isn’t compromised during the wait.

You can choose between two air solutions: Temp-Assure Air®, and Temp-Assure Validated Air® with its additional features. For more information, go to the Temp-Assure Air page of the FedEx Custom Critical website.

Shipping studies
In addition to our Temp-Assure solutions that actively handle your shipments, FedEx Custom Critical also provides Temp-Assure Shipping Studies, a transit-consulting service for companies regulated by the FDA.

These companies, typically in the pharmaceutical and biotech industries, must provide a detailed strategy to the FDA of how their product will be kept at an appropriate temperature range at all points of the drug development process. Because maintaining a specific temperature range while the product is in transit is out of the company’s control, developing a stringent plan for each step of the shipment’s transit is critical.  

With nearly 20 years of experience in temperature-controlled shipping, we can cost-effectively help you build or modify a comprehensive transit plan to help ensure temperature deviation does not occur and that the product is safe for human consumption. Our Temp-Assure Shipping Studies solution is used by:

  • Companies new to the industry.
  • Existing companies developing new pharmaceuticals and products.
  • Companies that have been cited by the FDA with a 483 letter.

Whether you’re using FedEx or another carrier, we’ll help you develop an initial or corrective transportation plan for you to present to the FDA — with a backup contingency plan — based on:

  • The required temperature range of the product.
  • The route and duration of the transit.
  • The time of year the shipment is in transit.
  • The climate of the area where the shipment is picked up, along its route and at its destination.

We’ll offer options for the type of temperature protection you’ll need, how your shipment could be packaged, the type of container and temperature-control system to use, and the appropriate size and type of vehicle for the route.

For more information
Start protecting your temperature-sensitive shipments today. Go to the FedEx Custom Critical website and check out the solutions that fit your needs. Or call 1.800.255.2421 at any time, day or night, to set up a temperature-controlled shipment.

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1The temperature in the cargo area of the vehicle and in the transporting container will be maintained within the specified temperature range throughout transit.

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