Make Returns Easy

FedEx package out for delivery

Returns are unavoidable, but making the process painless for customers can help you convert more carts and retain more customers.

Discover how your returns policy can help you turn customers into repeat customers this holiday season.

returns build loyalty

Turn customer returns into return customers

Nearly half of online shoppers check the return policy before completing a purchase, and 74% will abandon their purchase if they have to pay for return shipping.1

But returners could be your best customers – 95% of customers who had a good returns experience said they’d purchase with that retailer again.

Printed labels in a snap
Happy customers are loyal customers. Make yours even happier — simplify their post-holiday gift-returns process by making FedEx Ship Manager® at fedex.com your return-shipping solution.

FedEx Ship Manager at fedex.com com lets you print a return label and include it in the original shipment to your customer. Or use a FedEx® electronic shipping solution to create an email return label. Customers can print the label directly from their computers, or they can visit a FedEx Office location and present their barcode to have their label printed at the counter.

Take a labeling lesson

Watch the video to learn how to create both linked and stand-alone return labels using FedEx Ship Manager® at fedex.com. Or review the step-by-step instructions here.

FedEx Returns

Easy and efficient

Your customers want fast returns, and you need control of your inventory. When your customers ship their returns via FedEx Ground, fast transit times mean faster restocking and resale to help optimize your returned inventory. Learn more about fast and affordable shipping options. And when your customer ship returns with FedEx, advanced tracking gives you visibility to when returns will arrive, so you can be ready.

It's now easier than ever for customers to access a convenient drop-off location for their return. FedEx OnSite locations are now available at participating retail locations, close to where your customers work, live or play, and some are even open for extended hours. Customer can find nearby locations by searching here.

 

 

1 Narvar Consumer Report, June 2017



 

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