’Tis the Season for Returns

It’s the day after Christmas. The tree still smells fresh, lights are blinking red and green, the kids are playing with their new toys ― and you’re sitting among opened gifts, sorting them into piles. These go back to the mall. Those get re-gifted to a local charity. And the rest get returned to the online store.

When you’re contemplating the not-quite-right gifts, rest assured that returning online purchases is just as convenient as purchasing them. 

Simple returns
When you need to return online purchases, do it all in one stop at a FedEx Office location.

If you received a prepaid FedEx return label from the online store, simply attach that to the box and bring it to a FedEx location to ship the package back to the store.

No return label? Consider this advice from Tim Seymour, center manager at FedEx Office in Ventura, California: “If you’re responsible for paying the return shipment charges, use FedEx One Rate®. This simple, flat rate option lets you take advantage of the complimentary FedEx Express® packaging to save some money and make your returns cheaper and easier.”

With FedEx One Rate you get complimentary packaging, consistent pricing and simple shipping for packages weighing less than 50 lbs. The rate of your shipment is based on three factors:1

  • Where you’re shipping your package.2
  • Which complimentary FedEx Express packaging you select.
  • Which FedEx Express 1-, 2- or 3-day package service you choose.

For smaller items you need to send locally, ship in a FedEx® Small Box using our FedEx Express Saver® service. Your package will arrive in 3 business days for as low as $8.50. It’s the simple, flat rate way to ship.

“The overall goal for FedEx is to drive customer satisfaction, and one way to do that is through price competitiveness. The three-day FedEx Express Saver option using FedEx One Rate is a very effective one that customers really like,” says Matthew Anderson, center manager at the FedEx Office location at the 3M campus in Oakdale, Minnesota.

Peace of mind and complimentary packaging
Need packaging for your shipments? While you’re driving from store to store — to store — returning items, make a quick stop by any FedEx Office or FedEx World Service Center® location and pick up any of the 12 complimentary FedEx Express packaging types.

Or make things even easier on yourself and drop off all of the online purchases you’re returning with us.

Luke Price, center manager at FedEx Office in Blaine, Minnesota, says, “If you have gifts that need to be returned, we’ll take care of it for you. We’ll get your items packed, protected and ready for shipping.”

You’ll enjoy peace of mind knowing your items are professionally packed and will arrive intact and on time ― and it comes with the FedEx Office® Packing Pledge.

High-value features
FedEx One Rate includes the following features, making it different from flat rate options offered by other carriers:

  • Complimentary FedEx Express packaging available in boxes, tubes, paks and envelopes, giving you 12 options to choose from.
  • Time-definite 1-, 2- or 3-day delivery backed by our money-back guarantee.3
  • Declared value up to $100.
  • End-to-end visibility with world-class FedEx® tracking.
  • Simple online shipping, with or without an account, with FedEx Ship Manager® Lite.
  • Easy accessibility to FedEx Express Drop Box locations.

Easy online returns
While shopping online might be more convenient than shopping in person, we’re here to make sure returning online purchases is just as convenient. Choose FedEx One Rate.

More from FedEx Updates
Find additional tips and tricks to improve your FedEx experience on FedEx Updates.

1Terms, conditions and weight limits apply. Proper packing required. See the FedEx Service Guide for details.
2The flat rate is determined in part by three zones from origin to destination: generally 0–150 miles, 151–600 miles and 601-plus miles.
3For details on the FedEx Money-Back Guarantee, see Our Services at fedex.com.

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