As the World Returns

International shipping isn’t a one-way street. Your global customers and clients need an easy and convenient way to return shipments to you, no matter what industry you’re in — e-commerce, finance, healthcare, warranty and repair, and so on.

They could be returning an item they no longer want, a piece of equipment for exchange or repair, or an important document you need signed.

Transform these routine returns into a competitive advantage for your business. How? With FedEx Global Returns.

Why a solid returns solution is important
Whether you wish you could avoid them or you’re happy to embrace them, returns are more than an operational issue for your business — they’re a chance to increase customer satisfaction and loyalty, easily manage your inventory, and boost sales. FedEx Global Returns gives you greater control, convenience, flexibility and visibility with your returns process. Plus, we’re on hand to help with your customs documents and other clearance requirements, too.

Before, returns might have caused headaches for you and your customers or clients with a complicated return process and avoidable errors. With FedEx Global Returns, everyone will appreciate a smoother returns experience. You create the return label and any applicable customs documents. This way, you can designate where the shipment gets returned: to the original shipping location, a different location within the origin country or a different country altogether.

You also control the cost and speed of your return shipments. Whether you’re shipping packages or freight, want them sent via priority or economy shipping — you can choose from a full range of reliable shipping services.

Sounds great, right? You can get started today. There’s no need to wait — our global return solution is available on these FedEx® electronic shipping solutions:

  • FedEx Ship Manager® at
  • FedEx Ship Manager® Software
  • FedEx Ship Manager® Server
  • FedEx Web Services

And you’ll like this: FedEx Global Returns doesn’t require an additional contract. As long as you have the most updated platform, FedEx automation gives you immediate access to FedEx Global Returns.

As you use the solution to create your customs documents, it will walk you through each step, so it’s easy to get your shipments returned without delay.

Every transaction is unique. That’s why you’ve got options, depending on how you and your customer like to do business.

You can create return labels and customs documents at the same time as the outbound shipment, or create them just for the return leg. Select from three ways to provide the return label and any customs documents to your customer:

  • Enclose a print return label in the outbound shipment.
  • Email a PDF file of the print return label.
  • Email a link to an editable return label and customs documents.

This third option enables your customers to edit the label and customs documents to match their return shipment. For example, say a customer is only returning part of the shipment. He or she simply makes the necessary changes online and prints the updated label and customs documents.

Your customers will love how easy it is. Not only does FedEx Global Returns cut down on back-and-forth communication between you and your customer, it allows your customers to get the return out the door while avoiding custom clearance delays.

Information is key to monitoring your supply chain. Knowing what’s being returned and where it’s at makes it easier for you to deal with service agreements, manage inventory and reduce customer service calls.

By linking your outbound and return shipment info to online tracking and invoicing, you’ll stay apprised of shipment movement and cost. With a few clicks, you’ll know whether it’s in transit or has yet to be shipped — and you can access that data for up to two years.

Customs assistance
To save time and effort, let us help you prepare your shipments’ customs documents. FedEx Global Returns will walk you through the key items that brokers and customs officials need, so shipments can be returned with minimal delay and no surprise costs.

You can also potentially avoid or reduce duties and taxes and clear customs hurdles with our Return Clearance option. Check with your account executive for additional details. 

A case in point
For Spectra Logic, a data storage company in Boulder, Colorado, return shipments are vital to its global business success. Its high-capacity data storage units cost anywhere from $6,000 to more than $1 million, and about half the company’s revenue comes from service contracts ― the promise to keep these high-value units at peak performance. It needed international coverage and complete control to get components shipped out and back easily, reliably and efficiently. It found that solution with FedEx Global Returns.

“Returns to Spectra Logic are so important to the success of our business. We rely on our returns not just to refurbish our equipment and get it back out into the field, but to analyze it to make our processes more effective. I would highly recommend FedEx Global Returns. If you’re in an industry where getting parts back is critical to the success of your organization, you need to have this solution,” says Bonnie Jimenez, global distribution manager at Spectra Logic. To learn more, watch the video.

Make return shipping simple
See how the flexibility, reliability and convenience of FedEx Global Returns can open a world of opportunities for your business. For more information, go to or contact your FedEx account executive for details.

More from FedEx Updates
Find additional tips and tricks to improve your FedEx experience on FedEx Updates.

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