Relevant Articles For You

FedEx Small Business Center

Get Specialized Service With FedEx Custom Critical

No time to wait for standard or even express service? Call us anytime, day or night.

For your business, peak is now. The actual holidays are a few months down the road, but your products must appear on store shelves today or tomorrow at the latest. Your production schedule can't wait for standard or even express delivery. When urgency drives your shipping needs, let FedEx Custom Critical take the wheel.

Like its name implies, FedEx Custom Critical is our specialized service that caters to one-off, urgent or emergency shipments, or standard shipments with unique requirements. FedEx Custom Critical is available to you 24 hours a day, 7 days a week, 365 days a year. You don’t need to sign up or prequalify for the service. Call us anytime and one of our more than 1,400 trucks will arrive at your door within 90 minutes in most areas.

Speed plus security and everything in between
Given. You need speed and reliability. But you also depend on the high-value extras FedEx Custom Critical provides to ensure your shipment arrives in the expected condition and at the right temperature.

See if your needs match our services — especially now, at the prime of your peak season:

  • Hot new commodity. Customers have lined up outside stores for days waiting for the arrival of the latest CD, video game or book. Once the product arrives at your warehouse fresh off the presses, it's essential they hit the stores' shelves by the announcement date.
  • Time-sensitive shipments. Black Friday looms and your national promotional inserts must appear in this Sunday's newspapers or you'll miss enormous sale opportunities.
  • High-value products. Time isn’t as important, but your museum or art pieces must arrive safely at their destination. Our specialized customer service teams work exclusively with these shipments because they understand the intricacies of the museum and art business.
  • Temperature-controlled shipments. Healthcare, biotech and pharmaceutical products; foods and beverages; sensitive computer equipment and data tapes — heat or freezing temperatures can damage them all. We’ll ship them in temperature-controlled vehicles and even check the internal temperature of the freight container as requested.
  • Special equipment needs. Need a one-time delivery of large store fixtures, oversize holiday displays or even a tall Christmas tree? We can deliver them for you on our flatbed trucks. Need furniture pads, straps and power-lift gates to protect and facilitate your shipment? We’ll secure your shipment in our specially equipped vehicles to save you the time of packaging it beforehand.
  • Standard, but urgent. Some companies use FedEx Custom Critical year-round as their standard freight service to feel confident guaranteeing their service to their customers. During the holidays, many businesses call on FedEx Custom Critical daily to get inventory quickly to stores.
  • Emergency situations. Disasters don’t hold off just because it's Thanksgiving afternoon — and we don’t either. Any hour, any day, if you have an urgent need, we’re ready. It doesn't matter that it's 3 a.m. on Christmas Eve.

Reliable, safe and secure
When you're shipping high-value products — whether in an emergency or just in urgency — you want to place your shipment in reliable hands. That’s why we provide extra security measures either as standard features or per your request, such as:

  • Exclusive-use vehicles.
  • Two drivers in every vehicle.
  • Extensive background checks on our drivers.
  • Photos of the drivers emailed to you before the shipment is picked up.
  • Nonstop point-to-point delivery.
  • Strict adherence to special handling instructions.
  • Continual communication with you during the shipment and upon its delivery.
  • Notification of delayed shipments — even if only by 15 minutes.
  • A satellite system for real-time tracking.
  • SenseAwareSM powered by FedEx for internal tracking of the location and temperature of your shipment.

Call anytime
Emergencies don’t wait politely at your door. So when one shows up unannounced, you need the right resources to help you through it. That’s where we come in. Simply call FedEx Custom Critical at 1.800.762.3787, tell us what you need, and we’re on our way. We ship almost anything — and you can feel assured your shipment will arrive when you want it and in the condition you expect it.

Learn more
Click here for more information on FedEx Custom Critical® solutions. And if you need standard truckload shipping solutions, count on FedEx Truckload BrokerageSM.

More from FedEx Updates
Find additional tips and tricks to improve your FedEx experience on FedEx Updates.

Did you find this article helpful? yes no See more of this type of content