Give Your Customers a Great Delivery Experience
Today’s shoppers have high expectations when it comes to delivery. Any retailer can offer a great experience for their online customers by addressing their needs: security, control, and convenience.
A recent survey indicated that 75 percent of online shoppers worry about the security of packages left on porches or doorsteps.1 Retailers can help shoppers feel confident that their shipment is secure by giving them the option to pick up their package at a growing number of FedEx Office locations and participating retail locations. Retailers can integrate Hold at Location functionality into their website, and during checkout customers simply display a list of the closest eligible locations to choose from.
Having packages held at a retail location means customers don’t have to worry about a missed delivery, damage from weather, or a package being left unattended at the door. And when customers’ packages are delivered to a participating retail location, retailers can avoid residential delivery fees as well as loss and damage claims.
With evening and appointment delivery times from FedEx Home Delivery® you can tailor delivery to when it is convenient for your recipient. FedEx Home Delivery serves 100 percent of residential addresses with day-definite delivery — even on Saturdays.
But convenience doesn’t always mean delivering to your customer’s doorstep. Customers who’d rather pick up packages on the go now have more choices than ever.
The FedEx retail network is growing, bringing easy package pickup even closer to where customers live, work, and shop. Shoppers can have their packages held at one of thousands of FedEx OnSite locations, with many locations offering flexible hours of operation including evenings and weekends.
Customers looking for an even wider array of options can check out the FedEx® OnCampus program, in nontraditional locations including more than 130 leading hotels, dozens of university campuses, and most of the large convention centers in the U.S.
Whether your customers are on the road and need to redirect shipments to their hotel or simply want to stop on their trip home during normal errands, customers' choices only continue to grow.
Retailers can also encourage shoppers to sign up for FedEx Delivery Manager®. Sign-up is free and fast, and gives shoppers added flexibility. Customers can go online from their desk or mobile device to schedule deliveries for a specific date or time, or switch delivery to another address.
Customers can also leave delivery instructions — for instance, specifying that drivers leave packages on a more secluded back step or side entrance. That puts the power in shoppers' hands, and helps ensure customer satisfaction.
1ComScore, June 2015.