Reap Rewards on Your Returns with These Solutions

Why a great returns process can help bring customers back.

Every online business handles returns. But what many don’t realize is that return shipments can be a great opportunity to increase customer loyalty. Let’s look at why returns matter, how you can improve your customers’ experience, and how you can reduce costs in the process.

Returns = Retention

Returns = Retention

Retention = Success

Retention = Success

Three Ways to Improve Returns

Courier scanning a box.

Reliable Shipping

Make returns simple with FedEx SmartPost® Returns.

Woman and child dropping off box.

Extensive Coverage

Allow customers to drop off returns at approximately 17,000 FedEx locations and local retail locations.

Guy printing shipping label.

Simplified Return Labels

Print or email return labels to make returns easy for customers and improve tracking. You can even customize branded shipping labels to include with each shipment.

1 Narvar Consumer Report. June 2017.
2 KS&R study commissioned by FedEx.
3 Laura Lake.
4 Bain & Company

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