Why a great returns process can help bring customers back.
Every online business handles returns. But what many don’t realize is that return shipments can be a great opportunity to increase customer loyalty. Let’s look at why returns matter, how you can improve your customers’ experience, and how you can reduce costs in the process.
Returns = Retention
Retention = Success
Three Ways to Improve Returns
1 Narvar Consumer Report. June 2017.
2 KS&R study commissioned by FedEx.
3 Laura Lake.
4 Bain & Company