Give customers a reason to bookmark your site
Even though there’s no face-to-face interaction for online shoppers, you can still connect with them and show them you care. While there are some general ideas for keeping customers satisfied, e-commerce businesses have to make special considerations for their customers. Check out our conversion rate secrets, along with the following steps to create an experience customers will want to try again.
Nothing shows appreciation like getting things right. By reaching customers on time, accurately, and with flexibility, you’re showing them that their business is important to you — and that commitment creates loyalty, thus driving repeat business.
1"Returns: It’s an Operations and a Customer Issue." F. Curtis Barry & Company.