Ozbo, a fast-growing online retailer based in Hazleton, Pa., sells everything from pet supplies to groceries to educational supplies to baby items. In the last two-and-a-half years, the company rapidly won consumers over and now ranks as the 501st largest e-commerce business, according to Internet Retailer. It's quite an achievement, but one that meant the company needed to quickly streamline their shipping systems or risk losing customers.
"We've consulted with FedEx at every step of our growth to ensure an even flow of product," says Ozbo co-founder Joshua Wood. "FedEx Ground keeps a trailer at our facility at all times. We load it, and they pick it up and drop off an empty one. That's a huge advantage for us. We can put a package on the trailer and get it to our customers the next day because FedEx Ground and FedEx Home Delivery® ship faster to more locations. We are constantly under pressure to get our products to our customers faster. With the increased space and advice from FedEx about organizing our shipping processes, we've been able to add more people and smoother operations so we're more efficient," he says.
Ozbo handles an average of 1,600 orders per day, and they expect that to increase to between 5,000 and 6,000 daily by the end of the holiday season. Shipping is one of the most critical pieces of their e-commerce business, and it has to be done right. "If all we do is take orders all day long but don't get the packages to the customers in a timely fashion, they'll never shop with us again. Our goal is to wow customers. We do that by giving great service and amazing prices. The great service is where FedEx comes in," says Wood.
Wood regularly calls on FedEx Account Executive Albert Miller and a team of FedEx shipping experts for advice.
Learn more about how FedEx helped Ozbo
To discover how FedEx shipping engineers helped Wood redesign his shipping process — from better scales to high-speed label printers to integrating FedEx shipping capabilities into his third-party software — download the complete case study from our resource community for online retailers.
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